ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK and also...in Germany and France!

With more than 200 team members and 2.8k Travel Coordinators, we are a community of travelers, united by their love for travel, adventure, and discovering faraway lands and cultures. We bring together small groups of like-minded millennials and send them on life-changing experiences to 300+ destinations all over the globe.

We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

ABOUT THE ROLE

JOB TITLE: Customer Care Assistant

LOCATION: Milan, HQ

TYPE OF CONTRACT: Paid Internship

START DATE: March and May 2025 (The interview processes will be in February and April)

Being in a customer centric business where we strive to give all WeRoaders the best travel experience of their lives, we go all-out to delight them in every way possible. Whether you are a first time traveler or the most faithful WeRoader, we go the extra mile for you.

In this role you’ll be responsible for ensuring nonstop customer delight, providing a stunning post booking & trip experience as well as giving the right insights related to market, offering and operations.

What you'll do:

• Together with the Customer Care Team, you’ll be in contact with our WeRoaders, through our communication channels (Mail, phone, whatsapp). You will support our WeRoaders after they booked their trip, answering their questions and preparing them at best for their upcoming adventure

• Together with the Customer Care Team, you’ll be in contact with our WeRoaders, through our communication channels (Mail, phone, whatsapp). You will support our WeRoaders after they booked their trip, answering their questions and preparing them at best for their upcoming adventure

• Achieve agreed upon post sales targets and SLAs

• Check customer feedback to create strong, positive experience that exceeds their expectations

• Contribute in the management of key pre-departures processes, such as documents check, payment process, tour changes and cancellations.

What we’re looking for:

• You are an Italian native or speak the language at a mother-tongue level

• You are empathetic and with great listening skills

• Excellent stress management skills and you are able to approach issues in a diligent, organized and rational way

• Great attention to details

• You are a fast-learner, to be able to integrate at best in a very dynamic environment

• Social and able to work strongly with a team

• You love to travel, learn and meet new people - in short, you are a true WeRoader

• Availability to work on shift during weekends: from March to September we start the summer peak season where our sales department is open during weekends (h10-18). You will be required to work on shift during two weekends (agreed in advance with your manager). Please note that you will always work only 5 days a week, so when you work during weekends you will have the same number of days off during the week.

• You are currently based in Milan or willing to move.

You will love working at WeRoad if:

• You are ambitious and want in at the ground floor of a movement set to become huge;

• You love to travel and want to work with young, smart, and fun people who love it too;

• You prefer challenge and adventure over daily routine and enjoy a fast-paced, dynamic work environment;

• You are an entrepreneur at heart and aren't afraid to step outside your comfort zone in order to achieve;

• You are a self-starter ready to take on a lot of responsibility, right from the start;

• You welcome feedback and see mistakes as stepping stones to success;

• You want to grow faster than you thought possible, as a person and as a professional.

What we can offer:

• 6 Months internship. This role is meant to cover our WeRoad peak but we’re a fast-growing company and we can ensure that talented people will always find an opportunity in WeRoad.

• A great workspace. WeRoad offices are based in the beating heart of Milan and a memorable onboarding experience in our HQ base the C30

• Opportunities to learn and grow your network. Join the training program of our holding company, OneDay. Participate in the numerous meetups and events we host at C30 or online, to share knowledge with other people in the industry;

• Fun! We schedule regular team-building events throughout the year and provide plenty of opportunities to meet our Travel Coordinators and WeRoaders.

Ready to apply?

The selection process will consist of:

1. Customer Care role-play group interview

2. Final motivation interview

WeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.

Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly. DON'T TRY AND BE PERFECT but just go for it and send us your application regardless.